kompas138 in your Account — in Start.

kompas138 Help Center – Support, Deposits & Withdrawals

kompas138 provides support across account setup, payment methods, game rules, and withdrawal procedures. Our Help Center guides you through every step—from registration and identity verification to depositing via DANA, e-wallet, mobile banking, local payment, and bank transfer, and finally to cashing out your funds.

Open an account

Help Center

Brand
Category: Live Table / Card
RTP: medium; medium

Whether you are new to online gaming or an experienced player, our Help Center answers common questions about how kompas138 works. We cover slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger; and sportsbook markets on Liga 1, Piala AFF, and international football.

Account Registration and Setup on kompas138

Creating a kompas138 account takes a few minutes. Visit our registration page and provide your email address, phone number, and a secure password. You will receive a confirmation code via SMS; enter it to activate your account. Once active, you can log in and begin exploring our games and markets.

Your email and phone number must be accurate because we use them for account recovery, payment confirmations, and support contact. If you need to update either detail later, you can do so in your account settings. Keep your password secure and do not share it with anyone.

Registration and login on kompas138

After registration, your account is ready to use, but you cannot withdraw funds until you complete identity verification. This is a standard security measure. Verification typically takes one business day and requires you to submit a valid ID, proof of address, and phone confirmation.

Deposit Methods and Payment Options

kompas138 accepts deposits through multiple payment channels popular across Indonesia. Each method processes instantly or within standard verification windows:

DANAmobile wallet, instant transfer to your kompas138 balance
e-walletdigital payment app, widely available
mobile bankingGojek's integrated payment service
local paymentShopee's wallet system
online paymentstate-backed digital payment platform
e-walletunified QR code payment standard
Bank transferdirect deposit to kompas138 via mobile banking, local payment, online payment, or e-wallet

To deposit, log into your kompas138 account, navigate to the deposit section, select your preferred payment method, and enter your desired amount. You will be redirected to the payment partner's interface to authorize the transaction. Once approved, your balance updates automatically and you can begin playing immediately.

Each payment method has its own limits

Minimum and maximum deposit amounts vary by payment partner. kompas138 displays these limits at checkout so you know exactly what range is available for your chosen method.

Identity Verification (KYC) Process

Before you can withdraw funds, kompas138 requires identity verification. This process protects both you and the platform by confirming account ownership and ensuring compliance with local regulations. Verification is straightforward and typically completes within one business day.

You will need to provide three items:

Valid ID: A clear scan or photo of your passport, national ID card, or driver's license. The document must show your full name, date of birth, and ID number.
Proof of address: A recent utility bill, bank statement, or government letter showing your name and residential address. The document must be dated within the last three months.
Phone confirmation: kompas138 sends a one-time verification code to your registered phone number. You enter this code in your account to confirm ownership.

Submit these documents through your account settings under "Verification" or "KYC". Our team reviews them and notifies you of approval or any requests for clarification. Once verified, you can withdraw funds to any of our supported payment methods.

Video – KYC walkthrough, 3 min

Step-by-step guide to completing identity verification on kompas138

Withdrawing Funds from kompas138

Once your account is verified, you can request a withdrawal to any of our supported payment methods. Navigate to the withdrawal section in your account, select your preferred payment method, and enter the amount you wish to cash out. kompas138 processes withdrawal requests during standard business hours.

The time from request to receipt depends on your payment partner. Most bank transfers complete within one to two business days. Digital wallets like mobile banking, local payment, and online payment may process faster. kompas138 does not charge withdrawal fees, though your bank or payment partner may apply their own charges.

Withdrawal request: You submit a request through your account; kompas138 confirms receipt
Processing: kompas138 processes the request during business hours
Transfer: Funds are sent to your chosen payment method
Receipt: Your payment partner delivers the funds to your account

Game Rules and How to Play

kompas138 offers slot games, live-dealer tables, and sportsbook markets. Each category has its own rules and mechanics.

Slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways operate on scheduled tournaments. You join a tournament during its entry window, play the game, and accumulate points based on your session results. Leaderboards update hourly, and prizes are awarded to top performers at the end of each tournament cycle.

Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Each game has standard rules: blackjack aims for 21, roulette predicts where a ball lands, baccarat compares player and banker hands, and Dragon Tiger is a two-card comparison game. Tables run continuously with new rounds starting every few minutes.

Sportsbook markets cover Liga 1, Piala AFF, Champions League, Premier League, and other football tournaments. Markets include match winner, total goals, both teams to score, and Asian handicap. Each market has clear rules displayed before you place any activity.

Account Security and Password Management

Your kompas138 account contains sensitive information and funds. Protect it by using a strong, unique password that combines uppercase and lowercase letters, numbers, and symbols. Do not use personal information like your name or birthdate.

If you suspect unauthorized access to your account, change your password immediately and contact our support team. We can help you secure your account and review any suspicious activity. If you forget your password, use the "Forgot Password" link on the login page to reset it via email or SMS.

Playing Within Your Means

kompas138 services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Gaming should be enjoyable and within your financial capacity. Set a budget before you begin, and stick to it. Do not chase losses or bet more than you can afford to lose. If you feel that your play is becoming problematic, pause your account or seek support from local counselling services.

Contacting kompas138 Support

If you have questions not covered in this Help Center, our support team is available to assist. You can reach us through the support chat on our platform, or by email. We respond to inquiries during standard business hours and aim to resolve issues promptly.

Common support topics include account access, payment troubleshooting, game rules clarification, and withdrawal status. Having your account email and any relevant transaction details on hand helps us assist you faster.

Related guides

Account

user First and, Main Info.

kompas138-in We in — Info before, Promotion after —.